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Return & Refund Policy

Last updated: 10/4/2025

Custom-Made Dress Policy

Important Notice

All dresses created through Build-a-Dress are custom-made to your specifications and measurements. Due to the personalized nature of our products, we generally do not accept returns or exchanges.

When Refunds May Be Available

While we cannot accept returns of custom-made dresses, we may offer partial or full refunds in the following circumstances:

🚫 Non-Delivery by Manufacturer

If a manufacturer fails to deliver your dress within the promised timeframe or fails to deliver at all, we will provide a full refund.

  • • Full refund of all payments made
  • • No additional fees or charges
  • • Immediate processing upon confirmation

⚠️ Major Quality Issues

If there are significant quality issues that make the dress unwearable or significantly different from the approved design.

  • • Partial or full refund based on severity
  • • Requires photo documentation
  • • Build-a-Dress approval required
  • • May include remake option

What We Cannot Refund

  • •Change of mind or preference after design approval
  • •Fit issues due to customer-provided measurements (we cannot control measurement accuracy)
  • •Minor fit adjustments that can be made by a local tailor
  • •Color variations due to fabric availability or lighting
  • •Delays due to weather, shipping, or other external factors
  • •Issues reported more than 30 days after delivery

Refund Process

1

Contact Support

Email us at support@build-a-dress.com with your order number and detailed description of the issue.

2

Provide Documentation

Include photos, videos, or other evidence to support your claim. For quality issues, clear images are required.

3

Review Process

Our team will review your claim within 3-5 business days and contact you with our decision.

4

Refund Processing

If approved, refunds will be processed within 5-10 business days to your original payment method.

Prevention Tips

To ensure the best experience:

  • ✓Take accurate measurements using our measurement guide - we cannot control measurement accuracy
  • ✓Carefully review and approve your design before production
  • ✓Communicate any concerns promptly during the process
  • ✓Consider having a local tailor for minor adjustments

Contact Information

For questions about our refund policy or to submit a refund request, please contact us:

Email: support@build-a-dress.com

Response time: Within 24-48 hours during business days